Cancelation / No-show
We get it, things happen. Sometimes canceling an appointment has to happen due to life circumstances. We’re totally sad that you couldn’t make it in. All cancellations 48 hours or more in advance are no big deal! Cancellations made with less than 48 hours' notice will be charged a cancelation fee of 50% because we can’t guarantee that we can fill that spot with someone else. We’ve gotta take care of our team too! We depend on you to show up! No shows will be billed the entire service in order to book another appointment! Please respect our time as much as we respect yours! We set aside our time to dedicate our energy to you, please be respectful of that time!

Color Services
Star Studio requires 48-hour notice for all cancellations and reschedules. Any appointment changes with less than 48 hours' notice may incur cancellation fees. All Color Services must be booked in person or by phone with the stylist performing the service. All new color clients are required to come in for a consultation appointment before a color appointment will be booked. As soon as your consultation is complete, we can get you scheduled in at a later time. In order to reserve your appointment, we do require a non-refundable deposit of 50% of the estimated service cost. This is applied to your future color appointment with us at Star Studio. In the unfortunate event of a late cancellation or missed appointment, your deposit will be forfeited and cannot be transferred to any future appointments. All cancellations or moved appointments must occur at least 48 hours in advance for your deposit to be transferred. Due to a high volume of no call no shows. We deemed this to be very necessary. We apologize for any inconvenience.

Running Late?
Please give us a call! We set aside the perfect amount of time to be able to achieve your desired result, and if we get started late, that means that we will run late for the rest of our guests. Please give us a heads up and let us know, so that we may let you know if we need to change your services for the day or get you rescheduled! Please leave early and be courteous to your stylist and other guests!

If you are more than 10 minutes late without notifying us, we will charge your credit card the full cost of the service.

Parking
We have two hour street parking available on Michigan Ave. We also have a parking lot located directly behind the salon. It is metered with two and four hour limit spots. They stop checking the meters at 6pm M-F and there's no need to feed the meters on Saturday. For longer weekday appointments, we suggest parking along an un-metered street such as a block or so south on Ferris or Adams. That block or two walk will save you the annoyance of worrying about meter time!

Kids
Coming to the studio should be a time for you and all of our clients to relax and have some me time. Kids can throw a wrench in that real quick. Waiting in the shop is no fun for your kiddo! If you must have them with you for a shorter service, please bring another person with you to keep an eye on your kiddo. Please make sure that they are able to be supervised at all times when you are in the salon. If you have a lengthy service, please make arrangements for your kiddo outside of the studio. You and your kids are important to us, we are concerned about their safety! Unless they are receiving a service, all children should be supervised in the waiting area. We work with lots of chemicals and hot/sharp tools that could be potentially dangerous to little ones!

Product Returns
If you bought a product from us that just doesn’t work for you, never fear! We will take it back and find you something that works! If the value of your new product is less than your original product, we will gladly give you store credit. We do absolutely no monetary refunds.